Field Service Automation Technician

Field Service Automation Technician

Key Responsibilities

• Execute mechanical and electrical installation of industrial automation equipment across high-reliability manufacturing environments.
• Perform system repairs, upgrades, and retrofits.
• Support commissioning and startup activities: pneumatic and wiring verification, I/O checkout, system functional testing, and customer engagement
• Perform troubleshooting and fault diagnosis on mechanical, electrical, and pneumatic systems during startup and post-commissioning
• Carry out preventive and corrective maintenance on installed automation systems per OEM specifications.
• Read and interpret mechanical drawings, electrical schematics, and wiring diagrams
• Work alongside controls engineers and project managers without overlapping into programming or design scope
• Document work performed, capture redlines, and complete field service reports accurately and on time
• Execute work safely, ensuring the safety of self and others, including adhering to all company and client safety procedures, performing JHA's, wearing proper PPE, and executing LOTO practices.

Customer Partnership

• Act as the primary technical interface with customers during service and commissioning activities
• Build trust through clear communication, professionalism, and rapid problem-solving
• Provide training and technical guidance to customer maintenance and engineering teams

Required Qualifications

• Associate's degree in Mechanical Engineering, Electrical Engineering, or Mechatronics;
  Apprenticeship Certificate or Journeyman's Ticket as Millwright, Electrician, Machinist, or Tool & Die Maker; or equivalent practical experience
• 5+ years of hands-on experience in building, installing, commissioning, or field service of industrial automation systems.
• Excellent troubleshooting skills.
• Proven ability to lead technical efforts independently in the field.
• Strong customer-facing communication and decision-making skills.
• Proficient in MS Word, Outlook, Excel, and Teams.
• Authorization to work in the US

Preferred Qualifications

• Ability to navigate robot (Fanuc, Kuka, ABB) teach pendants and PLC (Rockwell, Siemens) interfaces to support fault diagnosis and point touch-up.
• Training in proper rigging techniques and safety protocols, including pre-lift planning and preparation.
• Ability to operate a forklift.

Physical & Work Environment Requirements

• Work in industrial manufacturing and variable temperature environments
• Lift up to 50 lbs
• Work at heights or for extended periods of standing/kneeling

• Must be able to travel up to 75% - 80% to customer sites, including some international travel, often on short notice.
• Work flexible hours to support project and customer production schedules.
• Valid driver's license

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance