Tennis Concierge

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness.

We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter.

Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself.

To support and work closely with the Tennis Director in an administrative capacity and to assist with various clerical projects as assigned. The Tennis Concierge will also be responsible for helping with socials, tournaments, and other tennis activities as needed.

• Attract and Retain members by consistently providing excellent customer service and hospitality
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards
• Enrolling members for tennis programs
• Billing
• Organize and run the adult evening leagues
• Data entry
• General clerical work
• Maintain a positive environment for outstanding membership relationships that foster the utmost in customer service, satisfaction and referrals and other duties as assigned
• Assist tennis staff with tennis inquiries
• Teach private/group and junior clinics as needed

• Excellent customer service skills with the ability to handle member or prospective member questions/concerns
• Good computer skills and experience with Windows based programs
• Strong organizational skills with special attention to detail
• Ability to prioritize and handle multiple tasks in a timely manner
• Must be a proven self starter
• High School Diploma or GED
• CPR certification within 30 days of hire through Company training
• May be required to work evenings and weekends as needed
• Required to maintain a physical presence within the Village to perform assigned duties

• Minimum of one year experience in a professional environment
• Minimum of one year experience in coaching tennis
• USPTA and/or PTR certified at the Professional level
• Former college tennis player

This position requires standing, walking, lifting, bending and kneeling for filing. Sitting for some of the time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction.

Requires the ability to receive detailed information through oral communication. In addition, this position requires running, grasping and swinging on the Tennis Court.

Walking, standing and running are required daily. Exerting up to 20 pounds of force occasionally to lift, carry, push, pull, swing or otherwise move objects. In addition, involves physical movement which includes sports and activities related to membership events and programs.

This position requires close visual acuity to perform activities such as: preparing and analyzing data and viewing computer monitors and reading.

Involves typical office or administrative work and member outdoor Tennis activity, coaching and events in hot weather.