Customer Success Technician

Customer Success Technician page is loaded## Customer Success Technician locations:
Chandler, AZtime type:
Full time posted on:
Posted 22 Days Agojob requisition :
JR124398
** CORE VALUES
**** Earn Trust.*
* * Nothing works without it.
*** Do Good.*
* * Be kind and collaborative. Promote equity and be welcoming to everyone.
*** Drive Change.*
* * We must set the standard. Advance technology and sustainability and implement visionary practices in all we do.
*** Be A Home.*
* * We strive to be more than a place to work – where people have a sense of belonging, work-life balance, and a true career path.
*** Open Doors.*
* * We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road.
*** in the South East Valley/Florence/Coolidge.
** You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.
** You will:
*** Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production
* Conduct Demonstration and Verification walkthroughs with Customers before closing
* Deliver all homes with Zero Defects at the time of closing
* Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets
* Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner
* Coordinate with the Community Teams and Support Center to maintain accurate records
* Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved
* Call and walk required inspections
* Create and manage multiple punch lists
* Maintain a clean job site for Trade Partners, Customers, and municipalities
* Cross-train with other Associates to learn new skills needed for advancement
* Take responsibility for the job site when other managers are absent
* Perform related projects as assigned
* Maintain compliance with all company policies and procedures
** You Have:
*** Desire to learn about the residential construction industry
* Excellent organization and project management skills
* Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable
* Good verbal and written communication skills, including communication with internal and external customers.
* Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
* Ability to hold oneself accountable and possess a high degree of self-awareness
* Valid driver’s license and reliable vehicle
* Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
* Know and understand the Core Values and adhere to all company policies and procedures.
* Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs.
* Other duties as assigned.
** You Might Also Have:
*** Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
* Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
* Must be able to lift and carry up to 25 pounds.
* Must be able to talk, listen and speak clearly
** Benefits & Perks
*** Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
* Time Off benefits include Vacation, Sick, Holiday, Bereavement,…