Chanhassen Pickleball Membership Concierge; Part Time

Chanhassen Pickleball Membership Concierge (Part Time)

Job Profile Summary
Life Time Athletic Resorts provides hospitality professionals with a lifestyle career at a growing company. The Membership Concierge role offers visibility and prominence within our healthy‑living community, giving you the opportunity to help members live healthier, happier lives.

Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self‑directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties And Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset and build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests on club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor’s Degree in Hospitality.

Pay
This is an hourly position with wages starting at $15.50 and up to $18.50, based on experience and qualifications.

Benefits

• A fully subsidized membership.
• Discounts on Life Time products and services.
• 401(k) retirement savings plan with company discretionary match (21 years of age and older).
• Training and professional development.
• Paid sick leave where required by law.
• For full‑time team members: medical, dental, vision, and prescription drug coverage; short‑term and long‑term disability insurance; life insurance; pre‑tax flexible spending and dependent care plans; parental leave and adoption assistance; paid time off (5 to 20 vacation days per calendar year based on tenure) and paid sick leave; deferred compensation plan, if the team member meets the required income threshold.

Life Time is an equal‑opportunity employer that values an inclusive, diverse, and equitable workplace. We recruit, hire, train, and promote based on merit and qualifications.