Customer Service Associate

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• Reports to:
  
  Customer Service Specialist, Operations & Box Office Managers

• Days:
  Thurs-Sat and Sun-Mon
• Reports to:
  
  Customer Service Specialist, Operations & Box Office Managers

Responsibilities

• Welcome customers and guests in a warm and friendly manner
• Checks in guests for tours
• Monitors lobby traffic and work area and customer flow
• Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
• Facilitates correspondence with customers
• Resolves customer complaints
• Escalating queries and concerns when necessary
• Working with Customer Relations Team and other departments to find appropriate solutions
• Assists the Administrative team and special projects

Skills

• Uses conflict resolution to diffuse angry customers
• Building positive rapport with customers
• Interpersonal and customer service skills to ensure positive interactions with customers
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to handle patrons who may be upset
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills for customer records management, word processing, database, email and chat software programs
• Proficiency in Microsoft Office Suite

If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.

Job Posted by Applicant ProSeniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other

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