Customer Service Representative

Customer Service Representative
We are looking for a Customer Service Representative to join our Exlar team!

Location:

Chanhassen, MN
Hourly rate: $22.00 to $25.00.
As our Customer Service Representative, you will work with various departments to meet moderately difficult maintenance services sales goals. Maintains direct contact with customers before and/or after the sale. You will support the sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).

Exlar manufactures electromechanical linear roller screw actuators, rotary servo motors, and integrated control solutions for a broad range of applications. Our unique technology provides an efficient electric replacement for hydraulic or pneumatic cylinders and a more robust replacement for ball screws. With forces up to 80,000 pounds and speeds up to 60 inches per second, we are able to deliver higher force and speed in smaller packages than other comparably sized actuation technology.

Exlar actuators have more flexibility, higher efficiency, and lower maintenance than traditional hydraulic and pneumatic solutions. Whether looking to increase productivity or reduce your total cost of ownership, Exlar’s team of highly skilled engineers can put together the right solution for you.

• Provides assistance to all areas of the company and to customers as needed on moderately complex questions.
• Responds to customer needs in a quick and effective manner performing account management functions; improved customer relations measure this position’s accountabilities.
• Coordinates activities with other departments including import/export shipments.
• Understands requirements of various regulations and works to develop processes and procedures to improve efficiency.
• Provides details for pre-order and post-order assistance upon customer request.
• Supports sales team with product quoting.
• Offers assistance on maintenance services sales goals.

• 2+ years of customer service and customer support experience (industrial or manufacturing industry experience is an asset).
• Experience using CRM systems.
• Strong computer skills required; must be highly proficient in Microsoft Office products.
• High school Diploma or equivalent.
• Ability to work in a fast‑paced environment.
• Ability to work independently and collaboratively within a team structure.
• Experience with conflict resolution and a customer‑centric attitude with a problem‑solving mindset.
• Ability to work with ambiguity.
• Organizational skills with attention to detail.
• Must be a U.S. Person.

• Paid Time Off
• 401(k) with Employer Match and Profit Sharing
• Health and Wellness Benefits
• Learning and Development Opportunities
• Referral Program
• Competitive Pay
• Recognition

This position may require exposure to export‑controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export‑controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss‑Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact us and we will make all reasonable efforts to accommodate your request.