Operations Administrative Assistant

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The Operations Administrative Assistant performs multiple and varying tasks in support of general warehouse, crating, and operational areas. The Ops Admin Assistant may help support sales or accounting functions as necessary for regional office needs, including collections, assisting with job quotes and booked jobs, and pending/ongoing projects. Some office support, such as answering or responding to customer or vendor inquiries, record‑keeping, and information dissemination may also be necessary.

• Assist or complete job‑related quotes requiring immediate attention while salespeople are in the field or otherwise unavailable.
• Perform collection duties and document all collection‑related communication.
• Obtain purchase orders and ensure vendor receipt of same, and other necessary closing transactions.
• Generate daily paperwork, such as work orders, purchase orders, etc., and ensure that all pertinent information is noted, and all necessary documents are attached.
• Communicating with customers as requested regarding change orders, storage confirmations, new customer information packets, etc.
• Coordinate sales order requirements (equipment, customer, labor) and communications with dispatch for digital job board.
• Coordinate with site safety professionals to organize and manage safety certification training & compliance.
• Administer the job packet process from collection of job packet documents through preparing packets for final review and submission to accounting admin for customer invoicing.
• Create, update, and maintain documents and spreadsheets related to customers, project costs and special projects.
• Interact with customers, drivers, vendors, auditors, and visitors in a manner that is consistent with MEI’s values.
• Research and collaborate with regional operations team to build awareness and understanding of customer needs and expectations to aid in delivering the highest level of quality service.
• Utilize customer service approach to communicate and follow up with customers regarding final confirmation or coordination of job site work by making pre‑calls the prior day to being onsite as well as job completion courtesy calls.
• Provide backup for incoming phone calls or assisting walk‑in customers as needed.
• Capture job utilization information from dispatch and operations team in sales scheduling software; assist in scheduling equipment and labor; enter/reconcile hours (including overtime) to time and attendance systems (ADP) hours daily.
• Warehouse data entry of incoming/outgoing truckloads for storage into company data portal and Excel. Maintenance of storage logs and filing. Compile & organize crating and warehouse handling packets, daily work order time slips, and Bill of Lading (BOLs) for Sales Admin team to invoice customers. Assist with monthly storage and inventory reporting.
• Identify work order discrepancies and communicate with appropriate stakeholders for resolution.
• Facilitate master tracking of open jobs and customer information to be used for forecasting and communications.
• Coordinate and track the vetting and badging of employees for site access per customer and job requirements.
• Utilize analytical skills to track procurement and distribute information for operational needs.
• Perform all other duties as necessary and assigned.

• HS Diploma or GED equivalent necessary; higher education (associate degree) strongly preferred.
• Two (2) years of experience in fast paced construction industry environment preferred.
• A minimum of 2 years’ experience working in Microsoft Office Suite to include Word, Excel, Outlook and PowerPoint.
• Excellent written and oral communication skills; strong interpersonal skills and ability to build positive relations with internal and external stakeholders, and all levels of staff.
• Excellent organizational skills, is detail oriented, and has superior time management skills; able to work independently or with minimal supervision.
• Effectively able to maintain discretion and confidentiality of…