Service and Contracts Coordinator

At Compu Dynamics, we dont just build infrastructure we create the backbone of the digital future. As North Americas premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the worlds most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.

Summary / Objective

The Service & Contract Coordinator provides administrative and scheduling support for Compu Dynamics Service and Contract departments. This position assists with daily service dispatching, preventative maintenance (PM) scheduling, contract recordkeeping, and overall coordination between customers, technicians, and internal teams. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment under direct supervision.

Service Scheduling & Dispatch

• Assist in scheduling and dispatching Service Technicians for maintenance, repairs, and PMs.
• Communicate real-time schedule updates and changes using Tech Tool or Sage Dispatch.
• Confirm daily completion of technician time entries and work summaries.
• Track missed PMs and collaborate with leadership to reschedule as needed.

Customer Communication & Support

• Make follow-up calls to customers to ensure satisfaction with completed service work.
• Provide clear and timely updates to customers regarding scheduling or delays.
• Maintain a high level of professionalism with clients, vendors, and technicians.
• Support the Service Manager in addressing customer inquiries and escalations.

Contract Administration & Documentation

• Enter and maintain accurate records for all service contracts and agreements.
• Assist in preparing, reviewing, and revising service-related contracts.
• Coordinate with vendors and internal teams to ensure contract compliance and delivery.
• Compile data and generate contract-related reports as requested.

Administrative Coordination

• Support the Service and Contracts teams with administrative tasks, scheduling, and reporting.
• Maintain organized electronic records, job folders, and service documentation.
• Coordinate repair part orders and pickup logistics with technicians.
• Operate office equipment safely and follow company safety protocols.

Team Alignment & Continuous Improvement

• Participate in department meetings to support operational efficiency and communication.
• Collaborate with Accounting and Service Operations on billing and renewals.
• Identify and recommend process improvements within scheduling and contract workflows.
• Uphold Compu Dynamics values by promoting teamwork, professionalism, and integrity.

Competencies

Excellent written and verbal communication skills

Strong attention to detail and organization

Ability to manage multiple priorities in a fast-paced environment

Proficiency with Microsoft Office Suite; experience with SAGE or Tech Tool preferred

Supervisory Responsibility

No supervisory responsibilities.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.

Physical Demands

The employee is occasionally required to stand, walk, sit, and use hands to handle or feel objects. Must occasionally lift or move office products and supplies up to 20 pounds.

Position Type

This is a full-time position.

Required

Education and Experience

High School diploma or equivalent

02 years experience in administrative support, service coordination, or contracts

Preferred

Education and Experience

Associates or Bachelors degree in Business, Management, or related discipline

Experience in HVAC, Electrical, or Construction industry

Familiarity with data center or critical facility operations

EEO Statement

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Other Duties

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