Mission Support Administrator

Per client requirement, candidates must possess and active TS/SCI clearance with a full scope polygraph

This is full performance Mission Support Administrator (MSA) work in the in the WMA area. Full performance MSA work entails managing, executing and troubleshooting complex end to end (E2E) workflow processes or programs, and independently coordinating the resolution of issues across multiple work units. The work also includes managing, coordinating and/or providing comprehensive administrative support to a work unit, project, program or functional area.

Mission Support Administrator work at the full performance level is complex, diverse, and requires interpreting and applying established policies and regulations to often unique situations and under unique circumstances. Generally, work includes managing, organizing, scheduling, creating, and executing complex E2E workflow processes or programs. MSAs at the full performance level also train and guide less experienced contractors. The work is performed under minimal supervision.

Specific duties and responsibilities will vary based on assignment.

Depending on the functions and business areas supported, duties may include the following specialties:

• Serve as action officer or focal point, taking ownership in providing E2E support to a process or program. This includes follow-up, tracking, monitoring, coordination through multiple levels, and bringing the process/program to completion. Lead the day-to-day administrative activities of a work unit. Maintain schedule of appointments, coordinate meetings, and follow-up on requirements bringing them to completion.
• In collaboration with government POC, interpret and apply established policies and regulations, including application to unique situations or under unique conditions.
• Oversee, coordinate, and monitor task completion of other contractors.
• Analyze statistics and develop metrics to evaluate and summarize process or program results.
• Coordinate process workflow and resolution of issues across multiple work units. Troubleshoot and quality check process or workflow results.
• Maintain and update assignment-specific databases or spreadsheets.
• Prepare and brief status reports.
• Research and/or retrieve data and information from databases.
• Analyze information or data from multiple sources and develop insightful recommendations.
• Create and deliver status or informational briefings on project, process, function, or business area to various audiences.
• Gather budget requirements and/or monitor spend plans related to project, function, or business area.
• Provide back up support in absence of Program/Project Managers.

• Review work against checklists and process/program documentation for accuracy and completeness.
• Independently troubleshoot and quality check own work to ensure quality of products or services. Anticipate, identify and analyze errors, recommend and implement changes to mitigate future errors.
• Adhere to Agency/Intelligence Community (IC) regulations, policies, and procedures to ensure all activities are in compliance. Seek Sponsor guidance on acceptable deviations and adapt activities as appropriate.
• Analyze workflow of activities; recommend and implement changes to improve efficiency and effectiveness.
• Teach, train, and guide other contractors to instill best administrative practices, foster an understanding of the rationale for processes and procedures, and enable delivery of high quality support.

• Lead the day-to-day administrative activities of a work unit. Maintain schedule of appointments, coordinate meetings, and follow-up on requirements bringing them to completion for a manager or others in the work unit.
• Plan, schedule, organize, and execute meetings, conferences and off-sites; may participate in meetings and events as a recorder or working group member; may brief or present administrative support related information. May represent work unit at meetings, events, forums and in Agency or Intelligence Community (IC) working groups under guidance from the Sponsor.
• Draft, proofread and edit manager or office correspondence;
  Draft original, non-template documents.
• With Sponsor approval, manage move activities, construction or renovation projects within work unit. Coordinate schedule with Facilities Manager to minimize disruption in operations. Monitor progress and alert…