Customer Service Representative; HVAC​/Plumbing

Customer Service Representative (HVAC/Plumbing)

Location:

Chantilly, VA |

Employment Type:

Full‑Time | Pay: $17–23/hr | Language:
Fluent English

At Swift Pro, we’ve built something different—an honest, hardworking team where skill and dedication are recognized and rewarded. We’re a fast‑growing, established company in the HVAC and plumbing world, focused on delivering top‑quality service while making customers feel like family. As we grow, we’re looking for a Customer Service Representative to join our crew, take charge, and help us level up our company.

We’re looking for a Customer Service Representative who knows how to connect with who matters most – our customers. This isn’t just a job—it’s a chance to lead, solve real problems, and build something that lasts. You’ll ensure daily customer satisfaction by connecting, communicating, and creating a positive atmosphere for our customers and technicians. If you’re a hands‑on professional with customer service experience who’s ready to roll up your sleeves, tackle challenges head‑on, and earn a spot in a company that’s going places, we want to hear from you.

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Schedule, confirm, and manage HVAC/Plumbing service and maintenance appointments.
• Dispatch technicians and communicate job details, changes, or delays.
• Create and update customer records, work orders, and service tickets.
• Collect payments, process invoices, and assist with billing questions.
• Follow up with customers regarding service satisfaction and unresolved issues.
• Support technicians with paperwork, parts requests, and job documentation.
• Maintain accurate records in dispatch or CRM software.
• Assist with outbound calls for appointment reminders, maintenance renewals, and promotions.
• Other related duties as assigned.

• High‑school diploma or equivalent (required).
• Previous customer service experience required; trades CSR experience preferred but not required.
• Strong phone etiquette and communication skills.
• Ability to multitask and stay organized in a fast‑paced environment.
• Proficient in basic computer systems and scheduling software (Service Titan experience is a must).
• Comfortable handling customer concerns and resolving issues calmly.

• Top‑dollar pay that matches your skills and experience.
• Bonuses and commissions—get rewarded for going above and beyond.
• Great benefits and paid time off.
• Growth opportunities—there’s room to move up.
• A no‑BS culture—supportive, straightforward, and focused on getting the job done.

Swift Pro isn’t some gig where you’re just another cog in the machine. We’re about real work, real teamwork, and real results. We value skilled professionals who show up, do what it takes, and deliver. As a Customer Service Representative, you’ll have the chance to lead the charge, shape the future of our organization, and be part of a company where your effort is noticed and your input matters.

Swift Pro is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status or other protected class based on local, state or national regulations.