Customer Service Representatives

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

The Net.

America Corporation is looking for a Customer Service Representatives who are able to do the following:

• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
• Using scripted and unscripted questions, interview customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
• Provide general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
• Handle problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
• Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
• Document, logs and track calls using problem management database (ticket system), and maintains history records and related problem documentation.
• Other duties as assigned

• *** Call Center experience***
• High School Diploma
• Ability to identify problems, troubleshoot and be a problem solver
• Quality focus. Ability to conduct thorough analysis
• Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
• Good verbal, listening and written communications abilities
• Positive and confident telephone skills
• Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
• Knowledgeable of IT help desk concepts and procedures
• Displays professionalism and strong interpersonal abilities

The net.

America Corporation offers a generous comprehensive benefits package. We look forward to receiving your application! The net.

America Corporation is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines.