Member Service Representative - On site ( Fair Lakes

Join to apply for the Member Service Representative I‑On site (Fair Lakes) role at Northrop Grumman Federal Credit Union

Base pay range: $20.88/hr – $31.42/hr

This range is provided by Northrop Grumman Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Under supervision, responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members regarding the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.

Travel required:

• Dulles
• Falls Church
• Mc Lean

High school graduate or equivalent. One to three year’s experience within a financial institution with demonstrated success opening new accounts, delivering excellent member service, and processing and funding consumer loans. Advanced knowledge of credit union products and services. Ability to manage the workflow under minimal supervision. Effective organizational and communication skills, with an emphasis on professionalism and delivering a high quality of member service.

Must have a working knowledge of Microsoft Word and advanced knowledge of the credit union’s core system.

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

MSR I - $20.88 to $29.23
MSR II - $22.44 to $31.42

NGFCU is an Equal Opportunity Employer

• Entry level

• Full-time

• Other
• Banking

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