More jobs:
Customer service
Job in
Chantilly, Fairfax County, Virginia, 22021, USA
Listed on 2026-01-11
Listing for:
Samson Properties
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
We are hiring!!!
SAMSON PROPERTIES is looking for a Customer Service Representative who is expected to take personal responsibility for every interaction with a customer by providing World-Class service and by building customer loyalty, improving customer retention, and satisfying Global Customer Service goals and objectives.
Responsibilities- Recommend process improvements.
- Ability to multi-task and prioritize issues.
- Document all customer contacts through Salesforce.
- Identify opportunities to up-sell products and services.
- Acts as a liaison between key departments and customers.
- Follow-up on customer inquiries not immediately resolved.
- Recognize, document and alert the supervisor of trends in customer calls.
- Adheres to assigned schedules to ensure appropriate phone and email coverage.
- Track record of over-achieving quota.
- Excellent communication and presentation skills.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- 401(k).
- Dental insurance.
- Disability insurance.
- Health insurance.
- Health savings account.
- Paid holidays.
- Paid time off.
High School Diploma Equivalent.
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