Customer Service Representative; HVAC​/Plumbing

Overview

Job Title: Customer Service Representative (CSR)
Location: Chantilly, VA
Employment Type: Full-Time
Language

Required:

Fluent English
Pay: $17-23/hr

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Schedule, confirm, and manage HVAC/Plumbing service and maintenance appointments
• Dispatch technicians and communicate job details, changes, or delays
• Create and update customer records, work orders, and service tickets
• Collect payments, process invoices, and assist with billing questions
• Follow up with customers regarding service satisfaction and unresolved issues
• Support technicians with paperwork, parts requests, and job documentation
• Maintain accurate records in dispatch or CRM software
• Assist with outbound calls for appointment reminders, maintenance renewals, and promotions
• Other related duties as assigned

• High school diploma or equivalent required
• Previous customer service experience required; trades CSR experience preferred but not required
• Strong phone etiquette and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficient in basic computer systems and scheduling software (Service Titan experience is a must)
• Comfortable handling customer concerns and resolving issues calmly

• Top-dollar pay that matches your skills and experience
• Bonuses and commissions
  —get rewarded for going above and beyond
• Great benefits and paid time off because hard work deserves balance
• Growth opportunities
  —we’re building something big, and there’s room to move up
• A no-BS culture
  —supportive, straightforward, and focused on getting the job done

Swift Pro isn’t some gig where you’re just another cog in the machine. We’re about real work, real teamwork, and real results. We value skilled professionals who show up, do what it takes, and deliver. As a Customer Service Representative
, you’ll have the chance to lead the charge, shape the future of our organization, and be part of a company where your effort is noticed and your input matters.

Swift Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status or other protected class based on local, state or national regulations.