Customer Service Representative

Are you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment?

Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution.

This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

• 401(k) plans with company match
• Company-paid portion of Medical Insurance;
  Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

• Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills
• Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections
• Can accurately handle scheduling, billing, customer information, and other administrative tasks
• Communicate clearly and professionally, both verbally and in writing
• Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Are dependable, self motivated, and able to work independently as well as part of a team
• Are eager to learn, take direction, and continue developing their skills through training
• Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting
• Do not need a college degree
• Ability to pass a background check and drug screening including marijuana

• 8-hour shift
• Monday–Friday schedule
• In-person office setting

As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization.
You will:

• Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution
• Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism
• Own customer issues through resolution, ensuring clear communication and timely follow up
• Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams
• Build customer relationships through proactive follow up, collections, and service related outreach
• Identify opportunities to recommend additional products and services that meet customer needs
• Maintain accurate customer records, account updates, and interaction notes
• Collaborate across departments to ensure a smooth and consistent customer experience
• Support billing, reporting, inventory, and…