Program Manager, AI Enablement

Department: Information Technology

Classification: Program Admin Specialist 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Information Technology Services (ITS) provides technology and collaborative solutions that contribute to and facilitate innovative teaching and learning opportunities for students and faculty of the George Mason University community. ITS works transparently to drive excellence in teaching, research, and administrative operations.

The Program Manager, AI Engagement & Enablement is responsible for leading the University's AI ambassador and engagement programs designed to increase AI literacy, responsible adoption, and practical application across the university community. Reporting tothe Executive Director for IT Customer Experience, this position oversees ambassador recruitment, onboarding, professional development, project coordination, and community engagement activities while collaborating with Microsoft, university stakeholders, AI Analysts, and technical development teams.

• Manages the Microsoft Copilot Student Ambassador Program as akey component of the university’s AI enablement strategy;
• Recruits, onboards, trains, supervises, mentors, and evaluates student ambassadors;
• Coordinates ambassador assignments, outreach efforts, workshops, demonstrations, presentations, and engagement activities;
• Facilitates regular meetings, training opportunities, and professional development experiences for ambassadors;
• Serves as the primary liaison between student ambassadors,Microsoft representatives, university stakeholders, program partners and technical staff; and
• Develops processes and resources that support ambassador effectiveness and program sustainability.

• Tracks participation, engagement, utilization, and program effectiveness metrics;
• Collects and analyzes feedback from program participants and stakeholders;
• Prepares reports, presentations, and recommendations related toAI enablement initiatives and program outcomes;
• Evaluates the effectiveness of AI literacy, outreach, and engagement efforts and recommend improvements; and
• Supports data-informed decision-making related to future AIinitiatives and investments.

• Directly supervises and develops a team of 2-3 AI program staff;
• Establishes goals, priorities, performance expectations, and professional development plans for team members;
• Fosters a collaborative, customer-focused, and innovative team environment;
• Allocates resources and workload to support institutional priorities and service demands; and
• Provides coaching, mentoring, and performance management consistent with university policies and practices.

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Progressively responsible experience in program management,project management, training, student engagement, higher education administration, organizational development, customer experience,educational technology, or related areas;
• Experience supervising student employees, ambassadors, peer educators, interns, or volunteers;
• Experience coordinating programs, initiatives, or projects involving multiple stakeholders;
• Experience planning, organizing, and implementing events,educational programs, outreach efforts, or engagement initiatives;
• Knowledge of Microsoft Copilot, Microsoft 365 applications, and digital productivity technologies;
• Knowledge of program management, project coordination, and stakeholder engagement practices;
• Knowledge of training, education, outreach, or user engagement methodologies;
• Strong written, verbal, interpersonal, and presentation skills;
• Ability to lead and coordinate complex initiatives involving multiple stakeholders;
• Ability to supervise, mentor, and support student employees and ambassadors;
• Ability to manage multiple priorities and projects simultaneously; and
• Ability to analyze information and make recommendations for continuous improvement.

• Master’s degree in related field;
• Experience working in higher education;
• Experience managing university-wide initiatives or programs;
• Experience supporting AI technologies, Microsoft…