IT Support

Overview

As IT Support, you strive to resolve complex issues in a timely manner. You are comfortable working through routine as well as unfamiliar issues. You work well in a team environment, but also independently. You know how to set the bar high and not only achieve that goal yourself – but bring others along with you. You get the “big” picture and want to contribute accordingly – and that’s why you’ll have all the opportunity for career growth within our company you’ll want.

• Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
• Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
• Providing 1st level support, and 3rd party proprietary applications
• Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
• Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
• Developing advanced knowledge of applications
• Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
• Participation in team meetings and projects as a technical resource
• Assist with various projects as needed
• Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
• Writing and/revising user training manuals and procedures
• Meet and maintain the managements provided service level agreements
• Other duties as requested by ECS Leadership

• High school diploma or equivalent
• 0-2 years of related experience

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #66 in Engineering News-Record’s Top 500 Design Firms (April 2025), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025).

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