Mortgage Loan Officer

Company Description Milestone Mortgage Solutions, LLC (NMLS #1815656) is a full-service residential mortgage company that provides integrated loan processing, underwriting, and direct lending under one roof to deliver fast, efficient approvals. The company offers a wide range of products, including conventional purchase and refinance loans, as well as VA, FHA, USDA-RD, and various state-sponsored programs. With a strong focus on technology and a customer-centric approach, Milestone Mortgage Solutions serves both tech-savvy borrowers who prefer digital interactions and clients who value in-person relationships.

Headquartered in New Bedford, MA, the company is licensed in multiple states across the U.S. and prioritizes the comfort, success, and individualized needs of every client throughout the mortgage process.

Role Description The Mortgage Loan Officer is a full-time, remote/WFH position. This role is responsible for originating residential mortgage loans, advising borrowers on suitable loan products, and guiding clients through the entire loan application and approval process. Day-to-day tasks include meeting with prospective borrowers, gathering and reviewing financial documentation, running pre-qualifications, and submitting complete files to processing and underwriting teams. The Mortgage Loan Officer will maintain regular communication with borrowers, real estate agents, and internal stakeholders to ensure a smooth loan experience, address questions, and manage expectations.

The role also involves staying current on lending guidelines and market trends, building referral relationships, and adhering to all regulatory and company compliance standards.

Qualifications

• Experience as a Loan Officer or in a similar mortgage origination role, with a strong understanding of residential lending.
• Knowledge of the Mortgage Industry and Mortgage Lending practices, including conventional, government-backed, and specialty loan programs.
• Familiarity with basic Underwriting concepts and documentation requirements to prepare complete and accurate loan files.
• Strong Customer Service skills with the ability to communicate clearly, build trust, and support borrowers of diverse backgrounds.
• Active or eligible Mortgage Loan Originator (MLO) license as required by NMLS and applicable state regulations.
• Proficiency with loan origination systems and standard office software; ability to learn new technology tools quickly.
• Solid analytical, organizational, and time-management skills, with attention to detail and the ability to handle multiple files simultaneously.
• High ethical standards and commitment to regulatory compliance, including federal, state, and company policies.
• Prior experience working with real estate agents, builders, or other referral partners is preferred.
• High school diploma required; college coursework or a degree in business, finance, or a related field is beneficial.