Clinical Quality Assurance Specialist

Overview

Join our mission-driven organization dedicated to empowering individuals with intellectual and developmental disabilities, mental health conditions, and other special needs.

As a Clinical Quality Assurance Specialist/Quality & Integrity Assurance Coordinator
, you will help uphold the highest standards of care by monitoring, evaluating, and improving service quality across our residential, day support, and community programs. You’ll partner closely with program teams to ensure compliance with state, federal, and healthcare regulations—and to promote a culture of excellence, person-centered care, and integrity in all we do.

• Conduct ongoing audits and quality reviews across residential and community programs.
• Ensure compliance with federal, state, and agency standards.
• Review and evaluate Individualized Service Plans (ISPs) to ensure they reflect person-centered goals, preferences, and strengths.
• Identify areas of improvement and collaborate with program leaders to develop and monitor corrective action plans.
• Provide coaching and training to staff on documentation accuracy, compliance, and quality improvement best practices.
• Track trends, analyze data, and recommend system-level improvements to enhance service quality and client outcomes.
• Partner with the Director of QIC and interdisciplinary teams to strengthen organizational compliance and service integrity.

Minimum Requirements:

• At least one (1) year of professional experience providing direct support to individuals with intellectual and/or developmental disabilities.
• Valid Driver’s License and ability to travel locally between program sites.

Preferred

• Bachelor of Science in a related field (Health, Human Services, Psychology, etc.).
• Certified Nurse Aide (CNA) credential.
• Strong knowledge of regulatory and documentation standards in behavioral health or developmental services.

• Regular travel between residential homes, office, and community-based programs.
• May require light to moderate lifting, bending, and the ability to physically intervene in rare emergency situations.

• Meaningful work that directly improves the lives of others
• Collaborative and inclusive work environment
• Ongoing professional development and training opportunities
• Competitive pay and comprehensive benefits

If you’re passionate about quality, compliance, and making a lasting difference in the lives of others—
we’d love to hear from you!

To learn more about CRi, please visit: www.

MyCRi.org

CRi is proud to offer a comprehensive benefits package for benefits-eligible employees, including: paid training, paid time off, tuition reimbursement, health insurance options, 403(b) retirement fund, life insurance, dental, vision, and EAP.

CRi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

CRi maintains a drug-free workplace in compliance with applicable laws and regulations.