Patient Care Coordinator - General

Overview

Rose Audiology, a private audiology practice in Chantilly, Virginia is looking for a mature, charismatic, reliable Patient Care Coordinator. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, ourselves, and our co‑workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture that also believes in giving back to our community.

We work with hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate is an independent thinker, eager to learn and self‑motivated. They must be tech savvy, is detail‑oriented and has superior troubleshooting and problem‑solving ability. Our organization believes in promoting from within and we strongly encourage training, development and ongoing learning. Because of that, the Patient Care Coordinator is the beginning position for all administrative opportunities and audiology assistants.

This is a hands‑on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties. If you are interested in working with our company, this position is the beginning of your journey.

• Answering phone calls & scheduling appointments according to practice guidelines
• Greeting patients and providing them with warm and welcoming experience
• Accessing records through online electronic medical records
• Checking patients in/out, ensuring accurate and up to date information
• Processing patient payments
• Confirming appointments and making reminder calls
• Collecting insurance information
• Properly documenting accounts and maintaining accurate and complete records
• Efficiently using technology and software employed in the office to complete tasks as required
• Troubleshooting connectivity concerns with phones, apps and streamers
• Organizing front office, including filing, receiving and distributing mail and parcels,
• Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)
• Performing sales‑related duties as assigned, to include basic paperwork and sales agreements as well as sales conversations with patients
• Participating in company and office meetings and training programs as required
• Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.

• Customer service experience in a medical setting, hospitality or spa environment
• Strong computer skills and technical knowledge are a must
• High school diploma required, some continuing education preferred
• Ability to pass background check
• References

• Impeccable business ethics
• Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem‑solving skills
• Strong work ethic and ability to work independently with limited supervision
• Strong oral and written communication skills
• Friendly and charismatic in person and on the phone
• Ability to solve problems and provide solutions and/or escalate to the appropriate personal
• Ability to learn on‑the‑job and implement professional feedback

Job Type: Full‑time

Pay: $23.00 - $26.00 per hour

Expected hours: 38 per week

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training

Work Location:

In person