Configuration Management Lead; IT IA IM Configuration Management Level III; Government

Job Description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

To own program’s end-to-end Configuration Management—lead the CM workforce in the governance of device code and software baselines across LAN and WAN networks, maturing the Service Now CMDB, co-chairing CCB/PIR/RCA, and integrating with Change/Release/Incident/Problem processes to ensure SOW and security compliance of managed DISA STIG–aligned “gold copy” configurations and firmware baselines. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.

No relocation is offered.

• Responsible for the overall health and wellness of the Configuration Management workforce.
• Lead the IT-IA-IM baseline configuration for all-project related work for project oversight as well as office-level oversight and control.
• Lead the configuration of IT-IA-IM software executables to environments (development, test, staging and production).
• Represent CM team in the Configuration Control Board (CCB), supporting Post-Implementation Reviews (PIRs) and Root Cause Analyses (RCAs) pertaining to managed Configuration Items (CIs).
• Build and maintain CM operational guides, manuals, SOPs, and as-built documentation; ensure they are audited and versioned.
• Define and enforce drawing standards, maintain authoritative network diagrams and CI record inventories.
• Oversee, mentor, and supervise subordinate managers and staff.
• Integrate Configuration Management with Release, Change, Incident, Problem, and network vulnerability management processes.
• Ensure products and services comply with contractual and quality standards.
• Prepare and present monthly, quarterly, and annual reports for CM operations and maintenance activities to upper leadership.
• Develop policy for documenting and changing baseline CIs.
• Utilize complex network analysis tools to identify and correct CM records problems.
• Participate in evaluation of new network technologies and make recommendations to the program regarding the integration of these technologies into the existing network records processes and systems.
• Develop and implement methodologies for analysis, testing, and support of LAN and WAN network configuration baselines.
• Monitor security posture of the network and mitigate non-compliance through scheduled maintenance.
• Lead program’s Configuration Compliance group, responsible for “gold copy” network device configurations, implementation of DISA STIGs into these baselines, and management of device software baselines/firmware upgrade schedules.
• Support Service Operations team by maintaining the product baseline for all network hardware, systems software, and applications software.
• Maintain the operational configuration baseline and establish network drawing and compliance standards.
• Provide support for relevant Configuration Management related meetings.
• Support the Change Management Process to ensure proper synergies with relevant data.
• Interface with and coordinate work taskings through customer managed ticket system.
• Plan and execute the development/maturation of program-specific Service Now instance, specifically the Configuration Management Database (CMDB) where all program CIs and hardware asset records are maintained.
• Oversee the implementation of standard network change requests in remediation to Change and Configuration Management findings.
• Develop and recommend technical solutions for recurring network problems, perform trend analysis on such problems, providing these findings to a Problem Management team.
• Direct team’s technical review for the…