Functional Testing and Customer Support

Freedom Technology Solutions Group – Functional Testing and Customer Support Specialist

Freedom Technology Solutions Group is adding a Functional Testing and Customer Support Specialist to the team. The right candidate will utilize a Sponsor‑driven flexible agile development cycle to provide application development, system administration, system architecture, testing, and IT customer support to the Sponsor’s ecosystem of applications. This position is located fully onsite in Virginia.

• Evaluate design, architecture, and implementation options and recommend when it is appropriate to use strategic enterprise solutions instead of tactical single‑purpose solutions.
• Ensure each new application or system enhancement meets agreed‑upon performance and security SLAs (for example, system up‑time, concurrent users, system recovery).
• Comply with the Sponsor’s Risk Management (i.e., cyber security) framework to mitigate vulnerabilities throughout the project lifecycle.
• Operate developed applications and modifications in compliance with Sponsor policies and regulations, including architecture processes and A&A processes.
• Document proposed updates to application architectures and interfaces and obtain approval via Sponsor‑approved processes before implementation.
• Develop and direct procedures, programming, and documentation for software system testing and validation, for unit and functional tests.
• Document test procedures to ensure replicability and compliance with standards.
• Provide feedback and recommendations to Sponsor developers on software usability and functionality.
• Serve as a central point of contact between Users, Stakeholders, and Sponsor to resolve issues at the lowest practical support level.
• Build sustainable relationships of trust through timely, open, and interactive communication.
• Determine causes of User issues, explain best solutions, and follow up to ensure resolution.
• Use Sponsor’s system to document, process, and monitor incidents, problems, inquiries, and change and service requests, and coordinate new capabilities through an actionable service catalog.
• Write or contribute to instructions or manuals to guide Users.
• Write materials for or contribute to training classes, brown‑bags, and outreach sessions for Users and Stakeholders.
• Perform UI tests and report test results.
• Work with developers to track new features and report failed tests.
• Act as the point‑of‑contact (POC) for Users needing help or assistance with applications.
• Advertise features/capabilities of the applications.
• Work with Users and Stakeholders to elicit new features, workflows, and functionality.

• Demonstrated experience using JIRA.
• Experience working on multi‑disciplinary application development teams.
• Experience testing Single‑Page Applications.
• Experience documenting testing procedures and testing results.
• Experience building rapport with customers among a diverse User base.
• Experience with Sponsor’s cyber operations mission applications.
• Experience with Sponsor’s cyber operations user and training requirements.
• Experience facilitating outreach, training, or brown‑bag sessions to discuss technical features of applications or digital tools.

• Flexible work environment.
• A team mentality – work with friendly, like‑minded professionals.
• Work with innovative, cutting‑edge technologies.
• Enjoy extremely competitive compensation and benefits.
• A work‑life balance you can count on.
• Opportunities to grow and advance your career on our dime.
• Matching 401(k). Fully paid medical. Generous paid time off, including paid site closure days.
• Competitive salary offerings.
• Paid training and tuition reimbursement.
• Fully paid life and disability coverage.
• Company‑sponsored events (game nights, holiday party, summer party, happy hours).

As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status.

Equal Opportunity Employer, including disabled and veterans.