Level III Desktop Technician

Overview

The hourly range for this position has been established at: $38.50- $43.00
.

This job will be posted until filled or withdrawn.

• Serve as the first point of contact for all help desk inquiries via phone, email, ticketing system, or walk-up support.
• Provide frontline troubleshooting for desktops, laptops, printers, peripherals, mobile devices, VPN connectivity, Microsoft 365 applications, and basic network issues.
• Create, update, and close detailed help desk tickets by gathering necessary information, performing initial diagnostics, resolving routine issues efficiently, and following up on unresolved items to ensure timely and accurate resolution.

10 - 25%

• Assist with user account setup, password resets, access issues, and permissions changes across various systems.
• Assist with workstation setup for new users, including imaging, deployment, configuration tasks, and supporting onboarding activities.
• Experience supporting VPN connectivity, mobile devices, and remote‑access technologies.
• Working knowledge of Active Directory, user account administration, security groups, Bit Locker, Group Policies, and basic networking concepts.
• Experience with Microsoft 365, Azure AD (Entra), Teams, Outlook, One Drive, and related tools.
• Familiarity with Microsoft Intune for device enrollment, application deployment, and policy enforcement.
• Experience supporting Windows and macOS devices in an enterprise environment.
• Experience using ticketing systems and documenting work thoroughly.
• Ability to diagnose and escape server, network, and system‑related issues, using maintenance and monitoring tools as needed.
• Assist with configuring, troubleshooting, and occasionally testing AV equipment to support meetings and presentations.
• Demonstrated ability to meet SLAs and provide professional support to both technical and non‑technical users.
• Some travel is required. Must have reliable transportation for offsite service requirements.
• Excellent communication, customer service, and organizational skills.
• Ability to prioritize, meet deadlines, and work effectively under pressure.
• Strong documentation habits and attention to details.
• Associate degree in IT, Computer Science, or a related field; or equivalent technical education/experience.
• 2–4 years of experience in help desk, desktop support, or IT support roles.
• Must be able to work occasional extended hours or weekends to meet operational needs.
• Ability to pass a background check and drug screening.
• Authorized to work in the United States.

Chantilly Office - CapeFoxFCG - Chantilly, VA 20151 US (Primary)