Enterprise IT Support Technician Lead

MANTECH seeks a motivated, career and customer‑oriented Enterprise IT Support Technician Lead to join our team in Chantilly, VA
. In this role, you will lead a team of Enterprise IT Support Technicians responsible for overseeing, managing and coordinating the resolution of IT incidents, ensuring that service disruptions are minimized and the impact on business operations is reduced.

• Lead multiple teams of EITSO’s while developing and improving incident management processes to optimize response time and improve incident handling, providing coverage from 6:00 a.m. – 6:00 p.m.

• Act as the main point of contact for all IT incident‑related activities to ensure timely resolution of incidents.

• Solve a range of straightforward problems by analyzing possible solutions using experience, judgment, and precedents.

• Oversee IT incident execution and prioritization, performing HR duties as assigned, including interviewing, hiring, career enablement, performance counseling, compensation planning, and requisition creation.

• Engage with all Location Support Center Project Managers and key stakeholders to help resolve schedule conflicts, equipment, or resource constraints.

• Support customer Key Performance Indicators (KPI) required of the program.

• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.

• High School Diploma with 8+ years of experience or an Associate’s Degree with 6+ years of experience, or a Bachelor’s Degree with 4+ years of experience, 4+ of those years having direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, installations, desktop technologies, corporate applications, access administration, and voice and video infrastructure.

• Direct knowledge of the customer’s operational environment, including (but not limited to) ticketing systems, desktop technologies, corporate applications, access administration, and voice and video infrastructure.

• Demonstrated ability managing teams with a diverse range of skillsets in direct support to customer.

• Proven ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.

• Ability to understand and discuss project statuses across the team and offer solutions to any issues.

• CompTIA Security+, Network+ or other related certifications.

• Component Mission Administrator (CMA) certification.

• Demonstrated experience in a Working Capital Fund (WCF) environment.

• Strong communication skills due to variety of groups to be working with, such as co‑workers, management, and customers; must be able to exchange accurate information.

• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

• Must have a current/active TS/SCI with Polygraph.

• Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team‑lift or the use of carts.
• Must be able to ascends/descend a ladder, 10+ feet high while pulling cables and adjusting equipment.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.