Technical Support

Join to apply for the Technical Support role at CACI International Inc
.

Job Category:
Information Technology. Time Type:
Full time. Minimum Clearance Required to Start: TS/SCI with Polygraph. Employee Type:
Regular. Percentage of

Travel Required:

Up to 10%. Type of Travel:
Local.

CACI is seeking a Technical Support candidate to work with a friendly team with growth opportunities. The role involves providing front‑line customer interaction to solve basic technical problems and supporting all assigned areas of configuration management, including tracking of program help‑desk tickets. The incumbent coordinates outages, generates reports about program tickets to ensure SLAs are met, and routes tickets properly. Responsibilities also include gathering and preparing contract CDRLs to ensure contract deliverables are met on schedule.

The position is 5 days onsite with possible local travel of less than 10%.

• Respond to and diagnose problems through interactions with users, ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow‑up steps.
• Open, track, and close trouble tickets.
• Ensure problem ownership and promote end‑user satisfaction.
• Collaborate with software development and systems administrators to help identify, respond to, and resolve tickets in a timely manner.

Required
:

• Active and current TS/SCI with polygraph.
• Bachelor's degree or equivalent, and a minimum of 5 years of related experience.
• Security+ Certification (current).
• Experience with Service Now.
• Strong customer service, active listening, verbal and written communication skills.
• Detail‑oriented and able to multi‑task in a fast‑paced environment.
• Extensive knowledge of MS Product Suite (Word, Excel, SharePoint).
• Experience with Service Now ticketing system.
• Documentation and updating Service Now incidents.
• Providing support to end‑users spanning a variety of issues.
• Identifying, researching, and resolving technical problems.
• Responding to telephone calls, email, and personnel requests for technical support.
• Documenting, tracking, and monitoring problems to ensure a timely resolution.
• Works independently with limited supervision.
• Good organizational and leadership skills.
• Good time management and problem‑solving ability.
• Good analytical and logical skills.

Desired
:

• CMDB experience.
• Experience with Problem and Incident Management.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customers' missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time‑off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.

Your potential is limitless. So is ours.

Proposed salary range for this position: $70,800 - $148,600.

Benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time‑off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.