ServiceNow Systems Administrator

Overview

CASE Management Consulting, LLC is seeking a Service Now Systems Administrator to join our IT team. This role requires an active TS/SCI security clearance with Polygraph.

We are looking for a highly skilled Service Now professional with a proven track record configuring, customizing, and maintaining Service Now instances in complex environments.

• Configure, customize, and maintain Service Now instances to support incident management, problem management, change management, and other IT service management processes.
• Design, develop, and implement automated workflows and functionalities to enhance operational efficiency and user experience.
• Troubleshoot, diagnose, and resolve Service Now issues to minimize downtime and ensure user access to support.
• Provide high-quality technical support and guidance to Service Now users and maintain clear documentation.
• Stay current with Service Now updates, features, and best practices, pursuing opportunities for improvement.
• Work with other IT teams and stakeholders to ensure seamless integration of Service Now with other enterprise systems.
• Participate in regular security audits to verify compliance with security protocols and data handling practices.
• Follow established security procedures to protect sensitive information and maintain platform integrity.
• Stay informed about new Service Now offerings and pursue ongoing training, certifications, and accreditations.

• Must possess a TS/SCI clearance with a Polygraph and be able to maintain this level of access.
• At least 12 months of hands-on experience in Service Now administration, focusing on configuring, customizing, and maintaining Service Now instances in a high-demand environment.
• Strong understanding of Service Now principles and best practices, with proven expertise in optimizing the platform's capabilities.
• Proficiency in scripting languages, particularly JavaScript and Python, for creating custom scripts and enhancing automation.
• Excellent problem-solving and troubleshooting abilities, with the ability to analyze complex issues and implement practical solutions.
• Strong written and verbal communication skills and the ability to create comprehensive documentation.
• Ability to work independently and collaboratively within a team, with adaptability and a results-oriented mindset.

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, pregnancy, or other characteristics protected by law.

• Mid-Senior level

• Full-time

• Information Technology

• Business Consulting and Services