Help Desk Technician - Morning Shift Sun-Thu

Position: Help Desk Technician I - Morning Shift (6:45am - 3:15 pm); Sun-Thu
** This role will operate on the Sun-Thu (6:45 PM - 3:15 PM) shift
** This position is primarily responsible for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

This position will also assist the NOC engineers with handling any kind of tasks related to network and infrastructure outages.
** Primary Position Tasks:
** Strong ability for communication and collaboration in a high activity and fast paced environment. Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to customers.  Other business duties as assigned
** Minimum Education/Certification/Experience Requirements:
** Bachelor’s degree desired, Computer Science, Engineering or other technical degree or equivalent experience

Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy High level experience and knowledge of Windows and Mac operating systems
** Preferred Education/Certification/

Experience:

** Previous Experience in a fast-paced consulting or MSP environment as plus  Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP

Experience with desktop operating systems
*
* Knowledge, Skills and Abilities:

** Basic knowledge of Backup Solutions Basic knowledge of troubleshooting Remote Desktop Services and VPN Basic virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor

This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. Proven ability to utilize CRM data, product documentation and other resources to research and resolve client technical issues.

IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments

Strong working knowledge of servers (physical and virtual), enterprise backup applications, SAN, and network infrastructure

Strong consulting and communication skills Confidence and experience in front of clients Strong ability to work in a team-based environment Ability to be a self-starter and possess good time management skills

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
** Special Requirements:
** This position may serve as a backup to the NOC when overflow is necessary.
* We work with purpose, looking to disrupt the status quo in meaningful ways.
* We act with integrity, showing respect for all and demonstrating our commitment to ethics
* We value collaboration and work as a team to accomplish goals
* We elevate creativity, and support curiosity to re-imagine the use of technology
* We have a strong work ethic, and seek continuous improvement in all we do
* We embrace philanthropy, working together to drive positive change and lasting impact within communities around us Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").
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