Field Support Technician

Job Title:
Field Support Technician
Duration : 12 months contract
Location:
Chantilly, VA 20151
100% Onsite role

Essential Job Functions:

" Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

" Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

" Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

" Documents all pertinent user information and the nature of problem reported with accuracy.

" Records all inventory transactions accurately to maintain service and inventory part accuracy.

" Assists in investigating and resolving complex installations and maintenance matters.

" Instructs customers in the operation and maintenance of systems and equipment.

" Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

" Acts as a liaison with customers on administrative and technical matters for assigned projects.

" Performs analysis on system issue trends and solutions.

Basic Qualifications:

" High school diploma or G.E.D.

" Five or more years of field support experience.

" Experience working with corporate hardware, software and equipment.

" Able to lift 45 pounds.

Other Qualifications:

" Deep understanding of computer hardware and software components.

" Experience navigating technical issues with a high level of customer service and empathy.

" Excellent verbal and written communication with the ability to tailor communication style to different audiences.

" Experience working in a dynamic, fast-paced environment.

" Shown success in team environments demonstrating shared responsibility and accountability.

" Strong analytical and problem solving ability.

" Good time management and organizational skills.

Work Environment:

" Office environment.

" Dress code:
Business casual.