Event Management Practice Area Analyst

Job Title:

Event Management Practice Area Analyst

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

* *
* deployment, and operations of IT Infrastructure Event Management processes while assisting in IT Infrastructure governance and operations. The analyst will work with key stakeholders to ensure proper implementation of event management processes, analyze event trends to identify improvement opportunities, and help maintain operational excellence through continuous service improvement practices.

Position Responsibilities:

Contributes to the planning, design, and implementation of ITIL ITSM Event processes

Participates in the deployment and transformation of IT infrastructure processes and procedures

Provides analysis and support for on-going service delivery, performance, and governance operations

Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise

Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities

Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes

Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis

Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards

Participates in TEMs and other requirement gathering work sessions

Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

Required Qualifications:

An Active TS/SCI Clearance with Polygraph

Degree or equivalent experience and a minimum of 3 years of related work experience

Extensive working knowledge of Service Management workflows and ITSM processes

Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity

Good written and communication skills with the ability to clearly document and explain business processes

Desired

Qualifications:

ITIL certifications or training

Experience with network devices-ability to read devices and through puts, ascertain false positive readings, and determine if reported events are actionable

Familiarity with Service Now, Splunk, SRS, or other ITSM management tools

Familiarity with Tableau

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

** What You Can Expect:*
* ** A culture of integrity.*
* At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

** An environment of trust.*
* CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

** A focus on continuous growth.*
* Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

** Pay Range** :

There are a host of factors that can influence final…