Customer Support Specialist
Listed on 2026-10-03
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IT/Tech
IT Support, Technical Support
Tech Support Analyst
Tech Support Analyst
Location:
Chantilly, Virginia, US Job Type: Full-Time Experience
Required:
2-3 Years (International Calling Experience Preferred) Language Proficiency:
Excellent English (Spanish Fluency is a plus) Specialization:
Technical Support & Healthcare Claims Experience Preferred
Work Schedule:
Rotating shifts; flexibility across different shift timings is required.
About Us:
InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Provide exceptional technical support to international clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
- Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
- Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
- Escalate critical issues to senior support or development teams when necessary.
- Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
- Ensure a high level of customer satisfaction with prompt and effective issue resolution.
Why Join InterScripts? Competitive
Salary & Benefits:
Enjoy a comprehensive package that rewards your expertise. Growth & Development:
We invest in your career growth with plenty of learning and advancement opportunities. Innovative Environment:
Be part of a forward-thinking team that is shaping the future of healthcare technology. Collaborative Culture:
Work with a supportive team of professionals who are passionate about making a difference in healthcare.
Requirements 2-3 years of experience in technical support, especially in an international calling context. Proficiency in English, both written and verbal, with clear communication skills. Strong problem-solving and analytical abilities to identify quickly and resolve technical issues. Ability to work independently and collaboratively in a team environment. Familiarity with support ticketing systems, CRM tools, and customer service protocols. Fluency in Spanish is a plus.
Benefits:
Health, Dental, Vision, and Insurance Life and AD&D Insurance Supplemental Life Insurance Paid Time Off Flexible spending accounts Health savings account Primary Healthcare Health Advocacy Virtual Health Commuter Benefits Short term Disability Long-term disability
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