Operations Manager; Government

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

• Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions
• Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes
• Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices
• Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders
• Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs
• Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution
• Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership

• Minimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA Demonstrated leadership of complex telecommunications, managed network, enterprise IT or mission critical operations
• Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration and operational performance
• Ability to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors and technical organizations
• Strong executive communication, customer engagement and analytical, organizational, decision making skills.

• Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.
• Experience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness and performance-management environments.
• Knowledge of IT service-management practices; ITIL or comparable certification preferred.
• Bachelor’s degree in engineering, Information Technology, Telecommunications, Computer Science, or a related field.

Our Operations Manager's earn between $125,000 -$275,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where…