Riverbed Aternity Specialist

Job Title:

Riverbed Aternity Specialist Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Continental US*
*
* The Opportunity:

CACI is seeking an experienced End User Monitoring Operations Center (EUMOC) Specialist specializing in Riverbed Aternity to support the Department of the Air Force's Enterprise Information Technology as a Service (EITaaS) program.

On this mission-critical program, our team delivers an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services across 187+ Air Force bases worldwide. By delivering proactive digital experience monitoring, enterprise service desk integration, and unified endpoint management, we enable the United States Air Force (USAF) to transition its primary focus from routine network operations to operational mission execution.

Operating directly from the watch floor of the EITaaS End User Monitoring Operations Center (EUMOC), the specialist serves as the front-line early-warning diagnostic authority for the enterprise digital experience. You will proactively monitor, analyze, and optimize end-user performance metrics across thousands of endpoints and core mission applications.

Responsibilities:
• Continuously monitor enterprise endpoint health, application performance, and user experience metrics utilizing Riverbed Aternity.
• Detect, investigate, and triage performance anomalies or outages affecting end-users before they escalate into critical incidents.
• Design and maintain customized Aternity dashboards and report to provide leadership with actional insights on device health and software performance.
• Perform deep-dive analysis on device crashes, boot delays, and application hangs to identify root causes and recommend remediation steps.
• Work closely with Enablement Service Teams and Desktop Support owners to resolve complex, cross-domain performance issues.
• Assist in the administration, configuration, and agent deployment of Riverbed Aternity platform across the enterprise environment.
• Support other EUMOC roles and responsibilities as needed.

Qualifications:

Required:

• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• Ability to obtain Secret clearance.
• Must have documented 3+ years of experience in deploying, configuring, and maintaining real-time Digital Employee Experience (DEX) monitoring solutions with:
• Ability to deploy agents in a Windows environment (including Virtual Desktop Infrastructure).
• Ability to create intuitive and visually appealing digital interfaces & dashboards highlighting performance, abnormalities, etc.
• Ability to capture and analyze employee engagement data and identify areas for constant improvement.
• Ability to establish, digest, and assess employee satisfaction surveys.

• Familiarity with workplace software, collaboration tools, and digital platforms.
• Fundamental knowledge of Software as a Service (SaaS) concept.
• Experience working in a NOC/SOC or similar mission-critical/emergency response environment.
• Excellent problem-solving and troubleshooting skills.
• Excellent verbal and written communication, with experience creating Standard Operating Procedures (SOPs).
• Proficiency using E-ITSM platforms, Service Now preferred.

Desired:
• Network+
• ITIL Foundations
• CCENT• Security+-What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our…