Information Security Analyst

MANTECH is seeking a Staff Information Security Analyst to support a TIER 1 Identity and Access Management program in Chantilly, VA (onsite). This role centers on identity and credentialing support activities, including DEERS PII changes, CAC and Token-related assistance, troubleshooting, and resolving access and credentialing issues through ticketing workflows.

The position supports a government location team handling customer-facing identity and access needs. Core duties include processing DEERS-related PII changes, supporting CAC/Token/, assisting with retired military , performing PIN resets, and providing Helpdesk support. The analyst will work to resolve access and credentialing concerns using Service Now and JIRA
, and will contribute to project milestones and deliverables as required.

• Support a team at a government location to provide DEERS PII changes
  , CAC
  , Token
  , Retired Military issuance,
  PIN reset
  , and Helpdesk support
• Support Identity, Access, and Credentialing issues within a customer service environment
• Resolve Service Now and JIRA tickets related to access and credentialing issues
• Contribute to completion of project and group milestones
• Provide input to project deliverables and reports as needed
• Contribute to solutions for a variety of complex technical problems
• Work off-shifts between 7 AM ET and 5 PM ET as required

• High School Diploma/GED
• 2+ years of IT customer service support experience
• Understanding of PKI
• Strong troubleshooting skills to identify where customer issues originate
• Prior experience working with PII information and data
• Prior experience with MS Word
  , Excel
  , and Share Point

• Prior experience in cyber security disciplines
• Prior experience working in a DoD environment
• Familiarity with ticketing systems such as JIRA and Service Now
• General understanding of Identity, Access, and Credentialing services

• DEERS
• CAC
• Token
• Service Now
• JIRA
• MS Word
• Excel
• Share Point

• Active TS/SCI with Polygraph is required

• Must be able to remain in a stationary position 50% of the time
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations via email, phone, or virtual communication; must be able to exchange accurate information in these situations