Knowledge Manager, IT​/Tech

Description

Leidos is seeking a mid-level Knowledge Manager to support an upcoming program in Chantilly, VA. The Knowledge Manager will support the development, management, and continuous improvement of Knowledge Management (KM) capabilities to improve information sharing, collaboration, content discoverability, and organizational efficiency.

Primary Responsibilities:

• Develop, manage, update, and maintain Knowledge Management systems and repositories, including SharePoint sites, databases, internal websites, and other collaboration platforms.
• Advise Government stakeholders on the effective use of KM tools, processes, and technologies to improve information sharing and collaboration.
• Organize and maintain information including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and other relevant documentation.
• Establish and maintain content management standards, taxonomies, metadata, and workflows to improve the organization, accuracy, and discoverability of information.
• Create and maintain virtual communities of interest that facilitate collaboration, knowledge sharing, lessons learned, and best practices among the Agency and its partners.

• Develop and maintain user guides, knowledge articles, standard operating procedures, and other process documentation; provide training and support to system users, including IC partners.
• Support the integration of information with other databases, applications, and enterprise systems, as required.
• Identify opportunities to use automation, data visualization, and AI-enabled capabilities to improve access to and use of organizational knowledge.
• Maintain customer-wide repositories for AI use, customer support, instructions, Internal Process Documents (IPDs), policy memoranda, and other reference materials.
• Monitor content quality and repository performance, conduct testing as needed, and use metrics and user feedback to identify opportunities for continuous improvement.

Basic Qualifications:

• Requires a bachelor’s degree and 4+ years of relevant experience, or Masters degree with 2+ years of experience. Additional years of experience may be considered in lieu of a degree.
• Demonstrated experience with Knowledge Management processes and methodologies, including organizational studies and evaluations, system design and procedures, process improvement, and measurement studies.
• Experience developing or maintaining knowledge repositories, collaboration platforms, content management systems, or information-sharing solutions.
• Excellent oral and written communication skills, including experience developing procedures, user guides, knowledge articles, or other operational documentation.
• Strong organizational and process management skills with the ability to maintain well-organized repositories and content workflows.
• Working knowledge of quality control and testing of web-based features and content.

• Demonstrated ability to collaborate effectively with customers, team members, and supervisors to identify requirements and support continuous improvement

Clearance

• Active TS/SCI clearance with Polygraph is required to be considered for this position.

• US Citizenship is required

Preferred Qualifications

• Experience with Service Now, particularly Knowledge Management or Knowledge Base functionality.
• Knowledge of customer service procedures.
• Exposure to Now Assist, generative AI, or other AI-enabled capabilities.
• Experience writing and maintaining Knowledge Base (KB) articles.
• Experience with SharePoint, Microsoft 365, or other enterprise collaboration tools.

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