IT Support Specialist; onsite & travel to traveltoFredericksburg

Position: IT Support Specialist

Location: Chantilly, VA (onsite)

Work Schedule: Monday – Friday (5 Days on Site)

Assignment Type: Direct Hire

Salary Range: $70,000 - $80,000 / Annually

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Work Authorization: Must be authorized to work in the United States. Position is not eligible for sponsorship.

Our client is seeking an IT Support Specialist I position on the Technology Team in Chantilly, VA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.

• Create, review and triage support Tier (1-2) tickets on a timely basis.
• Project work related to the implementation of new technology tools.
• Provide end-user desktop support via remote support tools or in person visits.
• Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
• Install and configure new computers, monitors, and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices.
• Create clear, concise process and system diagrams and other supporting documentation.
• Coordinate with vendors to execute software and firmware upgrades.
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership
  -follow management guidance and adherence to policies.
• Assist with other projects and tasks as required.
• Identify issues requiring escalated support and route to the appropriate team or leadership.
• Identify recurring or unique issues, develop solutions, and verify successful implementation.
• Document and/or update documentation for identified issues, solutions, and procedures.
• Train and/or mentor junior team members. Share knowledge and best practices.
• Actively participate in team meetings and feedback sessions.

General to perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are

representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

• 8 + years of technical experience working with hardware/software
• Bachelor’s degree or equivalent Experience
• Experience working in windows and virtualized environments
• Ability to utilize an ITSM system for change and incident management
• Microsoft training and related certifications are a plus
• Strong interpersonal, organizational and customer service skills
• Ability to work flexible/extended hours when requested or participate in an on-call schedule
• Able to work both independently and effectively with remote team members as necessary

The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:

• Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
• Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
• Lifting and transporting of moderately heavy objects (40 lbs).
• Drive to locations to assist users or deploy systems as needed.

The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.

• Work is performed predominately indoors,…