ServiceNow Platform Administrator

This position is full time on site in Chantilly, VA and requires the candidate hold an active DoD secret clearance.

We are looking for a Service Now Platform Administrator with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management.

Responsibilities:
• Experience as a Service Now Platform Administrator within a large enterprise.
• The ability to create and maintain internal technical documentation, manuals, policies, and processes as it relates to operating and running the Service Now platform.
• Good ability to anticipate issues and formulate remedial actions. Excellent technical, diagnostic, and troubleshooting skills.
• Ability to collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.
• Experience managing and maintaining self-hosted Service Now instances.
• Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted Service Now instances and environment.
• Ability to participate in a rotation of off-hours on-call support for the platform.
• Provide oversight for all aspects of platform which include monitoring health, usage, operations, and performance.
• Maintain sound understanding of enterprise and platform level architecture as it relates to managing the Service Now instances.
• Manage the patch and upgrade cycle of the platform coordinating with various teams to ensure minimal impact.
• Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production.
• Assist with production troubleshooting and providing logs, data, artifacts in support of the environment.
• Operate existing applications and features in the platform and provide production support for those areas
• Assist with clone-down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize clone benefits with minimal disruption to teams.
• Keep up to date with industry trends and developments.
• Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state.
• Identifies risks, opportunities, compliance issues or other architectural concerns with the platform.
• Active participation in Agile Scrum sprint planning, artifact creation, sprint testing, regression testing, demonstrations and retrospectives and solution releases as requested.

Qualifications:

•

Required:

12+ years’ relevant experience. Experience operating within cross-functional teams and groups. An active DoD secret clearance. Bachelor’s degree in engineering, computer science or related technical discipline. Have at least one of the following certifications:

-Certified Service Now Administrator.

-Certified Service Now Developer. Must meet 8570/8140 DoD Cyber Workforce Compliance requirement.
• Desired:
Ability to contribute to the development of program architecture and standards. Experience in Continuous integration, Continuous Deployment (CI/CD) and Sec Dev Ops  processes and tools. A strong interest in agile software development practices and experience delivering deployable software in short sprints.

Experience with SSO/ICAM and performing basic development tasks in Service Now.

Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.