ServiceNow Requirements Analyst

Job Title:

Service Now Requirements Analyst Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of

Travel Required:

None Type of Travel:
None*
*
* Job Description:

The Service Now Requirements Analyst is the first point of contact for Service Now modification requests. You will assess each request, brief the Government product owner, and support approved work through release. You will guide modification requests from intake to development and make sure requirements and impacts are documented along the way. You will bring solid Service Now knowledge and the ability to talk with developers in their terms.

About the Role:

• Serve as the first point of All Spark contact for all Service Now modification requests, guiding each from intake through approval
• Assess each request's impact on data quality, governance, cost (e.g., new modules or licensing), and external dependencies
• Facilitate technical exchange meetings with developers, stakeholders, and Government points of contact, and capture minutes and actions
• Complete assessment documentation before requests move to development
• Brief the Government product owner on assessment findings and answer questions
• Support approved requests through development and release, keeping requirements and impacts accurate
• Success in this role means requests reach development with complete requirements and few return trips for more information. The Government customer stays informed, and approved changes reach production with minimal impact elsewhere. This role requires being a self-starter who is comfortable with ambiguity and can carry long-running requests through to completion. You will balance several requests at once, and your workload will vary.

You must also explain technical topics clearly to both developers and Government stakeholders.

Qualifications:

• Experience in a Service Now development environment, or a similarly complex development environment
• Demonstrated experience using Service Now to meet customer requirements at the business and technical level
• Experience leading requirements analysis, including issue definition, stakeholder engagement, requirements gathering, and documentation
• Experience working with product owners, platform owners, architects, process owners, developers, and external service providers in a large organization
• Ability to brief customers and leadership on technical impacts and answer their questions

Requirements:
• TS/SCI clearance with Poly
• Fully onsite position
• 3+ years of Service Now experience
• Service Now Certified System Administrator (CSA)
• Hands-on experience with one or more Service Now implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules
• Experience writing business and technical requirements
• Experience working in an Agile environment and using Agile best practices
• Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements

These Qualifications Would Be Nice to Have:
• ITIL 4 Foundation certification or higher
• Service Now Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced Service Now technical certification-What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every…