Business Operations Manager

Job Title

Business Operations Manager

Functional Title

Business Operations Manager

Location

Chantilly, VA US (Primary)

Job Type

Full-time

Education

Bachelor's Level Degree

Overview

The Business Operations Manager reports directly to the Execution Team (X6) Director. The Business Operations Manager assists the X6 Director with multiple business areas including:
Business Development, Contract Performance & Execution;
Customer Relations;
Financial Execution (Revenue, Profits, and Indirect Budgets), Performance Metrics;
Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense); and Corporate Taskings.

Responsibilities Team Employee Management and Relations (Recruitment, Performance, Recognition, Mentoring, Time & Expense)

• Responsible for team's mentoring, goals, training, morale, and performance issues.
• Responsible for assisting X6 Director with interviewing and screening candidates, attending job networking activities and making hiring recommendations.
• Responsible for Time and Expense Reporting; including approving time cards, PTO, and expenses.
• Responsible for working with HR on Performance Management including coaching, reward and recognition, discipline, and termination. Work with HR to develop Performance Improvement Plans (PIP) as required.
• Work with HR on Personnel Issues including consultation, reward, discipline and termination. Work with HR to develop a Performance Improvement Plan (PIP), as required.
• Review and advise employee on Self Evaluations and support the Performance Management process.
• Provide required feedback/career assessments throughout the year and recommend salary changes and bonuses.
• Schedule and lead team meetings at a minimum monthly.
• Communicates with all team members and keep management updated.
• Understanding of all Corporate Policy and Procedures and clearly communicate to employees.
• Responsible for facilitating onboarding and new hire orientation.
• Support and facilitate the mission and company goals of Quantech Services.

Contract Performance & Execution

• Responsible for all Execution of Contract Requirements per the PWS, SOW, Transition Plan, CDRLs, SDS (Performance Metrics).
• Review and advise Operation Teams regarding approval of Contract Modifications for signature.
• Responsible for quality of contract/financial information loaded into People Soft data.
• Support and assist in development of Labor Category qualifications and staffing plans reviewed and approved to execute contracts.
• Assist in OCI Mitigation Plans and Addendums to Quantech's Corporate OCI Plan.

Customer Relations

• Interface with customer for all issues including problem resolution.
• Identify and report all customer issues and complaints to Quantech's QMS and Quality Manager, as needed.
• Provide and promote outstanding customer support.
• Promote a working environment and service that warrants Outstanding CPARS and customer feedback.
• Customer interface for baseline growth, and business opportunities.

Business Development (BD)

• Support the development of Capture Plans and Bid-No-Bid briefings for proposals.
• Support customer Calls and Teaming Meetings to brief qualifications and assess opportunity and teaming structure.
• Attend Industry and Customer events for corporate marketing/relationship building.
• Assist in the Proposal Management Process as an Author, Reviewer or Volume Lead.
• Support Business Development promoting Quantech's capabilities.
• Prepare Past Performance and Resume/Technical write-ups for proposal process.

Corporate Taskings

• Prepare corporate resume and coordinate team submittals.
• Attend SLT meetings and answer action items from SLT meetings.

Competencies

• Has good demeanor, professional appearance.
• Provide energetic and enthusiastic representation of Quantech.
• Highly flexible to "get it done" and supports all efforts as required to execute.
• Works autonomously and requires minimal supervision.
• Displays high level of initiative and involvement with corporate and customer needs.
• Has the ability to develop, understand and explain corporate strategies to staff.
• Capability to develop and motivate staff.
• Ability to work with others under stressful personal situations.
• Judgment and maturity to help address complex personnel issues.
• Self starter with excellent written and verbal communication skills.
• Understand and displays Company's Core Values.
• Communicates well with all levels of team members and management.
• Simultaneously supports multiple departments in multiple locations.
• Excelled written and verbal communication skills.

Job Requirements Education Required

Master's degree is desired. Bachelor's degree in a related area required.

Years of Relevant Experience

At least 10 years of business operations experience including at least 5 years in the IC or DoD (preferably the NRO).

Clearance Requirements

• Active TS/SCI w/CI Poly.

We hire Military!

Travel

N/A

#J-18808-Ljbffr