Client Relations Manager

Overview

Client Relations Manager - Real Estate Empower Home Team

Location:

On-Site | Chantilly, VA

Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the Empower Home Team, ranked among the Top 10 Real Estate Teams in the Nation (Real Trends 2024), is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office.

This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation. In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage.

You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results.

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold Empower Home’s standards of excellence and integrity

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy
  , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience

$55,000

Compensation: $55,000 per year