Service Manager - Chantilly, VA

About the Role

Convergint is looking for a full-time, enthusiastic, results‑driven and forward‑thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home.

• Overall management and leadership of the CTC’s service business and operations activities.
• Service sales and effective implementation of service sales strategies to achieve revenue growth, margin goals, and maximize service delivery for customer satisfaction.
• Coaching, counseling, and training the sales force to improve individual service selling skills.
• Developing and implementing operations strategies that improve service delivery and provide additional value to customers in a cost‑effective manner.
• Performing other duties and responsibilities as requested or required.

• Strong leadership and management skills in selling and delivering service contracts and Time‑and‑Material service, actively acting as a role model, guide, and mentor within the Service Department.
• Broad professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues, and safeguards.
• Excellent proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Access.
• Advanced team leadership, team‑building, and facilitation skills.

• Experience in at least one of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare systems.

Education:

College degree, trade school, or equivalent experience.

Minimum Experience:

5‑7 years relevant field service.

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Life insurance & Disability Plan.
• Wellness Program.
• 401(k) Matching Plan.
• Colleague Assistance Program.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Convergint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.