Director of Operations Intelligence & Analysis; I&A)

Purpose and Impact:
The Director of Operations leads and integrates multiple programs and operational functions to drive operational excellence and business results. This role provides strategic leadership across a portfolio of programs, translating business priorities into actionable plans that drive performance, quality, efficiency, customer satisfaction and sustainable expansion of the portfolio. The Director oversees program delivery, resource allocation, financial performance, and process improvement initiatives while fostering collaboration across teams.

As a key organizational leader, the Director ensures alignment between strategic priorities, growth objectives and operational outcomes, driving accountability and measurable results. Working closely with senior leaders, program managers, customers, and stakeholders, the Director addresses complex business challenges, identifies opportunities for improvement or expansion, and supports the successful achievement of organizational and growth priorities.

Work Schedule:

Monday-Friday, 8 hours/day, Core hours:

• Strategic Leadership & Program Oversight Lead a portfolio of programs and operational functions, ensuring alignment with organizational goals and successful execution of strategic initiatives and growth objectives. Translate strategic objectives into operational and growth plans, priorities, and measurable outcomes. Establish governance frameworks, performance measures, and accountability mechanisms to support business objectives and portfolio expansion. Identify operational risks, opportunities, and emerging issues, developing mitigation strategies and action plans, including opportunities for expansion.
• Operational Management Direct day-to-day operations across multiple programs, ensuring delivery commitments, quality standards, and performance expectations are met. Monitor operational performance and implement process improvements that enhance efficiency, scalability, and customer outcomes and support portfolio growth. Lead workforce planning and resource allocation efforts to optimize organizational capacity for current and future growth. Ensure compliance with contractual requirements, organizational policies, and regulatory standards.
• Financial & Business Performance Manage budgets, forecasts, and financial performance while ensuring efficient use of resources and fiscal accountability. Evaluate operational investments, staffing plans, and business initiatives to support sustainable growth and organizational success including assessment of growth potential. Partner with business development, capture, and program leadership to support expansion of existing programs, identify new opportunities, and scale the portfolio.
• Leadership & Talent Development Build and develop high-performing teams through coaching, mentoring, and performance management. Establish clear goals, expectations, and accountability measures across teams that support growth and operational excellence. Foster a culture of collaboration, continuous learning, and operational excellence. Support succession planning and workforce development initiatives aligned with future portfolio growth.
• Stakeholder & Customer Engagement Serve as a key liaison with executive leadership, customers, and stakeholders, communicating performance, risks, and strategic recommendations. Lead complex discussions, negotiations, and decision-making processes while building strong partnerships that drive successful outcomes and create opportunities for expansion.
• Continuous Improvement & Innovation Analyze operational data and performance trends to identify opportunities for improvement and drive informed decision-making, include growth opportunities. Lead initiatives that enhance operational effectiveness, modernize business processes, and promote a culture of innovation and accountability to enable growth and scalability. Build strong partnerships that drive customer satisfaction, retention, and growth of existing business.

• Bachelor's degree in Business, Management, Operations, or a related field.
• 10+ years of progressive leadership experience in operations, program management, or related disciplines.
• Experience leading multiple programs, teams, or business functions.
• Demonstrated success managing budgets, resources, and operational performance.
• Strong experience driving organizational change and process improvement.
• Demonstrated ability to manage…