Client Engagement – Hyperscale

Client Engagement – Hyperscale

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Description

We are seeking a highly personable and well-presented professional who represents a unique cross between Client relationship success and sales engineering. This individual will support high-level business development efforts led by the CEO and senior executives, primarily focused on selling to hyperscale data center clients.

Requirements

• Understand hyperscaler expectations from a sales engineering perspective while driving business development processes and opportunities.
• Have existing relationships with hyperscalers and the ability to manage these relationships through the entire life of the contract.
• Act as the primary public-facing representative when the CEO and senior business development leaders are unavailable.
• Collaborate with technical operations and design teams to gather details and ensure customer needs are met, while driving the sales process forward.
• Maintain a strong focus on business development while possessing sufficient technical knowledge to effectively communicate the value of the offering.
• Combine interpersonal relationship skills with knowledge of high-level deployment and topology to effectively pitch solutions and secure client attention, frame the opportunity, and create intrigue.

Business Development & Client Engagement

• Build and nurture relationships with senior hyperscale data center leaders and clients.
• Serve as the point of contact for hyperscaler requests, ensuring needs are met and issues resolved.
• Represent the company at industry events, conferences, and meetings to strengthen relationships and elevate the company’s profile.
• Cultivate long-term partnerships by aligning solutions with client goals and the company’s value proposition.
• Lead client outreach and ensure ongoing customer satisfaction after initial engagement.
• Ensure tenants and hyperscaler clients remain satisfied and engaged throughout the relationship lifecycle.

Sales Engineering & Technical Support

• Partner with engineering, finance, legal, and design teams to create compelling proposals—including ROI analyses, deployment timelines, and implementation frameworks.
• Apply technical knowledge and regulatory expertise to deliver viable solutions tailored to client and market needs.
• Help assemble technical diligence packages by collecting information from multiple sources.
• Support clients during critical go-live situations—being present when hyperscalers activate compute operations in new data halls and servers go live.

Administration & Internal Support

• Manage the company’s CRM platform to ensure accurate tracking of leads, opportunities, and client interactions.
• Assist in managing go-to-market efforts, including coordination with a third-party marketing firm delivering weekly outbound campaigns.
• Send communications and follow-ups on behalf of the CEO and senior BD leaders.
• Collect invoices and perform related administrative tasks to support account management.
• Manage complex projects with accountability for compliance, risk, and delivery.
• Mentor and guide internal teams to maintain alignment with business development objectives.

• Existing relationships with hyperscalers required.
• Proven success in business development, account management, or client-facing sales roles.
• Sales engineering background or ability to understand technical concepts strongly preferred.
• Experience engaging with C‑suite executives and senior decision‑makers.
• Strong interpersonal skills—extremely personable, well‑presented, and confident in public‑facing roles.
• Ability to bridge technical details with business value propositions.
• Skilled at client outreach, account follow‑up, and ensuring customer satisfaction.
• Comfortable with administrative support functions, including invoice collection and communication management.
• Knowledge of data center deployment, topology, or development management a plus.
• Highly organized, able to prioritize multiple tasks, and adept at coordinating with cross‑functional teams.