Account Manager, Global Sales

Chantilly, Virginia, United States

Position Title: Account Manager, Global Sales

At Compu Dynamics, we dont just build infrastructure we create the backbone of the digital future. As North Americas premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the worlds most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.

The Account Manager owns a book of accounts in a specialty focus and sells and manages the work from first contact through invoicing or turnover. This person stays the relationship owner, originates new opportunities within the specialty, and works independently within approved terms.

Specialty focus is assigned by business unit or division:
Service, Capital Construction and Modular, or Intake and Coordination.

An Account Manager is ready for Senior Account Manager when they carry multiple large pursuits or strategic accounts, consistently originate new accounts, and mentor other team members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Execute a territory or strategic account plan against an assigned target. Generate leads on sites served and with new customers, and qualify service, project and modular work against what we can deliver.
• Carry the work from first contact through scope, bid strategy, proposal, negotiation, award, execution and invoicing or turnover.
• Create the Deal in Hub Spot, add collaborators, log activity within 24 hours, and keep amount, stage, close date, next step with a date, and primary contact current.
• Check Hub Spot before outreach, notify the owning Account Manager and manager, and document splits in Hub Spot before a proposal goes out. Clear bid and margin approvals before submitting. Service requests follow the service routing rule.
• Track site activity, operator changes, announced capex, builds and competitor positioning, and feed field and market insight to leadership.
• Bring differentiated approaches, such as modular, self-perform, phasing or packaged service programs, and keep demo tools and capability collateral current.
• Represent Compu Dynamics at industry events, associations, conferences and trade shows. Maintain relationships with OEMs, vendors, GCs and EPCs that support delivery and open doors into target accounts.

• Own the relationship from site-level contacts through decision-makers, including facility managers, chief engineers, IT leaders, procurement and C-level where the account calls for it.
• Advise on condition, risk and what actually needs doing, and shape solutions around the customer's build program and long-term objectives.
• Act as the customer's contact from first call through closeout, respond quickly, and keep a logged touch on every active pursuit. Intake and Coordination focus: own every request that enters the service department without an account owner.
• Route work outside the specialty to the correct team per the routing rule, passing construction leads to the project side and service opportunities to the service team.
• Track requests, quotes, work orders, RFIs and proposal items to completion, invoicing, or award or loss. Maintain deal folders, work orders, contract documents and turnover packages.
• Sell additional services, phases, sites and scopes into existing accounts. Convert delivered projects, active contracts and recurring requests into follow-on scopes, service agreements and Smart Hands work.
• Own customer escalations, service complaints and warranty issues to resolution, and coordinate the fix with field, operations and the project team.

• Service focus: visit sites, assess condition, write the scope, and estimate the work covering labor, materials, equipment, subcontractors and other costs.
• Construction and Modular focus: translate customer requirements into a project brief and scope for the bid strategy meeting, supply RFIs to estimating, and review the estimate for scope fit and competitiveness. Account Managers do not estimate capital work.
• Partner with technicians, estimating, engineering, project management and operations so scopes are realistic, safe and deliverable.
• Write and submit proposals and agreements and place final documents in the 'Sent to Client' SharePoint folder. Deliver client…