Software Engineer; ServiceNow) Security Clearance

About the Organization Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role Redhorse transforms the way government uses data and technology. To support this mission, we are seeking a Software Engineer specializing in Service Now to help design, develop, and implement an integrated enterprise IT support model for our government Sponsor. In this role, you will modernize and streamline critical talent and human capital systems—supporting strategic missions across workforce learning, training compliance, foreign language development and retention, job advertisements, selection, and performance management.

You will work closely with stakeholders to deliver agile, human-centered Service Now solutions that drive efficiency, improve user experience, and enhance mission readiness.

• Design, develop, maintain, test, and document Service Now software applications, databases, and cloud services in accordance with industry best practices.
• Support the implementation of Sponsor-identified objectives and priorities for Service Now features, functions, and enterprise reference architecture.
• Actively contribute to Agile development ceremonies, utilizing Jira for sprint tracking and project delivery.
• Conduct comprehensive unit, functional, and user acceptance testing (UAT).
• Implement application security, accessibility, and development standards in alignment with system certification, accreditation, and Risk Management Framework (RMF) requirements.
• Formulate recommendations that provide business value—emphasizing UI/UX enhancement, reduction of Operations and Maintenance (O&M) overhead, and modernization of web-based components.
• Adhere to the Sponsor's document management plan, managing application code, data architectures, storage locations, and versioning requirements.
• Oversee and support Tier 1, Tier 2, and Tier 3 service management operations and incident resolution.

• Active Top Secret / SCI clearance with Polygraph (or Sponsor clearance eligibility).
• 5+ years of software engineering experience, including demonstrated on-the-job experience developing custom Service Now applications.
• Demonstrated experience analyzing and documenting web-based application, system, or service components and associated interfaces (including databases, web services, and APIs).
• Demonstrated experience interfacing with web-based databases and developing reporting/analytics capabilities.
• Demonstrated experience executing within an Agile software development framework utilizing Jira.
• Demonstrated experience utilizing version control software such as Git Hub or Subversion.
• Demonstrated experience managing Tier 1, Tier 2, and Tier 3 support workflows using IT service management systems.
• Demonstrated experience creating IT documentation, including Standard Operating Procedures (SOPs), digital workflows, knowledge base articles, deployment checklists, architectural diagrams, and System Security Plans (SSPs).
• Demonstrated experience implementing technical solutions consistent with federal accessibility standards.
• Demonstrated experience supporting compliance or performance management applications.

We encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:

• Demonstrated experience working directly with the Sponsor and partner IT organizations.
• Demons…