SME ServiceNow Developer

We are looking for an experienced Software Engineer to join our technology-based program supporting a key government customer. This program will deliver engineering services on Service Now platform.

The Software Engineer will support the team in the following activities (including but not limited to) in support of the customer’s Enterprise Service Now Platform:

Involved in the planning of system and development deployment as well as responsible for meeting software compliance standards

Maintain and add new capabilities to the core Service Now platform to enhance functionality for tenants

Develop, test and deploy updates to Service Now based on customer requirements

Customize and configure Service Now applications and facilitate rollout of new applications and modules; configure Application User Interface and configure workflow

Collaborate effectively with Service Now System Engineers and developers to develop solutions and handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Maintenance and continuous improvements of the processes, standards, policies, working methods and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across Development, Testing, Integration, and Production environments

Participate in on-going production support and end user support

Document testing and maintenance of system corrections

Research, understand, and develop using new technologies and standards as needed

Research, design, develop and/or modify enterprise-wide systems and/or applications software

Involved in planning of system and development deployment as well as responsible for meeting software compliance standards

Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees

Minimum of five years, hands-on developing Service Now products

Strong understanding of Service Now Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.

Proven significant success developing Service Now products using JavaScript and other coding applications

Database Administration (Oracle or MySQL) experience

Ability to efficiently and appropriately estimate work effort requirements

Ability to communicate effectively through written and verbal methods

Ability to handle multiple tasks and meet deadlines

Ability to work independently and in a team environment

Able to adapt to a constantly changing environment

Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand

Ability to deliver enhance functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity required

High degree of initiative, creativity, and technical ability to function on this team required

Ability to identify issues and implement corrective actions

Should work toward achieving Service Now Certified System Administrator (CSA) cert while on task

Preferred Education, Experience, &

Skills:

Service Now Certified System Administrator (CSA)

The ideal candidate would also have IT project management experience, and be familiar with Scrum, Lean, Agile and Dev Ops

Experience with Java, Ruby, Dev Ops and Dev Sec Ops

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (7+ weeks)
• Short Term & Long Term Disability
• Training & Development ($7,000)