ServiceNow Developer

We are seeking an experienced Service Now Developer to provide software development, platform administration, and operations and maintenance (O&M) support for a Service Now platform supporting the Sponsor’s organization. The platform is used to manage and track organizational requests, tasks, workflows, and performance metrics.

• Service Now Development & Customization:
  Design, develop, configure, and customize Service Now modules and applications to meet the Sponsor’s mission and business requirements.
• Workflow Development:
  Develop, implement, and maintain custom Service Now workflows, business rules, scripts, and automation to streamline organizational processes.
• Platform Administration:
  Perform Service Now front-end administration and O&M activities, including managing user accounts, roles, groups, permissions, and platform configurations.
• Data Architecture & Management:
  Define and modify Service Now tables, data structures, relationships, and business logic to support organizational requirements.
• Database & Data Integration:
  Support data transformation, migration, and loading activities to populate Service Now with information from internal and external data sources.
• System Integration:
  Develop and maintain integrations between Service Now and external systems, applications, and data sources. Provide development support for applications interfacing with the Service Now platform.
• Configuration & Release Management:
  Manage and deploy Service Now update sets across development, sub-production, and production environments, ensuring configuration consistency and controlled releases.
• Operations & Maintenance:
  Provide ongoing platform support, troubleshoot application and production issues, identify root causes, and implement corrective actions to maintain system availability and performance.
• Governance & Change Management:
  Support the establishment and implementation of Service Now governance, configuration management, and change management processes.
• Agile Development &
  
  Collaboration:
  
  Participate in Agile development activities, including requirements gathering, sprint planning, development, testing, deployment, and continuous improvement. Collaborate with the Sponsor’s project manager, systems engineers, architects, and integrators to deliver platform capabilities.

• Active TS/SCI with Polygraph
• Bachelor's degree in Computer Science, Information Technology, or other related technical discipline, or equivalent combination of education, technical certifications, training, and work/military experience.
• Developing and maintaining applications using JavaScript.
• Developing and supporting web-based technologies, including XML, HTML, and/or CSS.
• Working with relational databases, including database structures, queries, and data management.
• Implementing, configuring, and customizing Service Now modules and applications.
• Creating, modifying, and maintaining Service Now tables and associated data structures.
• Developing and maintaining Service Now business rules, scripts, and platform logic.
• Performing Service Now platform administration, including management of users, roles, groups, and permissions.
• Troubleshooting and resolving Service Now application, configuration, and production issues.
• Providing development and integration support for external systems, applications, and data sources.