Transportation Specialist

We are seeking a highly organized, detail-oriented, and customer-focused Transportation Specialist to support daily transportation operations in a fast-paced, mission-driven environment. This position serves as the primary point of contact for initiating, reviewing, coordinating, and tracking transportation requests, ensuring all requirements are accurate, properly authorized, and executed efficiently. The ideal candidate must possess excellent communication and interpersonal skills, strong organizational abilities, geographical awareness, and the ability to manage multiple competing priorities while delivering exceptional customer service.

• Serve as the primary point of contact for all transportation-related requests, inquiries, coordination efforts, and operational issues.
• Initiate, coordinate, and monitor transportation activities from initial request through final execution, ensuring timely and accurate service delivery.
• Review and validate transportation requests for accuracy, completeness, required approvals, and compliance with established policies and procedures.
• Coordinate transportation requirements with internal teams, customers, drivers, and other stakeholders to ensure operational needs are met.
• Demonstrate strong geographical knowledge, including familiarity with U.S. locations, transportation routes, and regional logistics considerations.
• Provide exceptional customer service by responding promptly and professionally to inquiries, addressing concerns, and resolving transportation-related issues.
• Maintain clear, accurate, and professional written and verbal communication through email, telephone, and direct customer interactions.
• Effectively manage multiple transportation requests, changing priorities, and time-sensitive requirements in a fast-paced operational environment.
• Interact professionally with individuals at all organizational levels, demonstrating adaptability, strong interpersonal skills, and the ability to work with diverse personalities.
• Identify potential scheduling conflicts, discrepancies, or operational challenges and proactively coordinate appropriate solutions.
• Maintain accurate transportation records, track request statuses, and provide timely updates to customers and relevant stakeholders.
• Exercise sound judgment, initiative, and accountability while ensuring transportation activities are coordinated in accordance with customer requirements and established procedures.

• Active TS/SCI with ability to obtain a TS/SCI with Polygraph prior to start.
• High school diploma or GED required.
• Strong customer service skills with a demonstrated ability to support customers in a professional, responsive, and solutions-oriented manner.
• Excellent written and verbal communication skills, including professional email correspondence and telephone etiquette.
• Exceptional attention to detail, with the ability to review documentation, identify discrepancies, and ensure accuracy.
• Strong organizational, multitasking, and time-management skills, with the ability to prioritize competing requirements.
• Ability to work effectively under pressure in a fast-paced, high-volume operational environment.
• Good understanding of U.S. geography and the ability to identify locations, routes, and general transportation considerations.
• Strong interpersonal skills with the ability to communicate and collaborate effectively with individuals from diverse backgrounds and organizational levels.
• Demonstrated ability to independently resolve routine issues, exercise sound judgment, and escalat[e] concerns appropriately.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Teams.
• Ability to follow established processes, maintain accurate records, and…