Hotel Front Desk Supervisor

Welcome to Love’s!

Where People are the Heart of Our Success

Hotel Front Desk Supervisor

Front Desk Supervisors ensure our guests receive exceptional service by supervising the employees of the Guest Services department. They will maintain and promote excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient, and friendly manner.

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Team Member bonus program
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Adoption Assistance
• Employee Assistance Program

How You'll Fit In

• Greet customers as you see them, speak politely, and assist customers.
• Direct, coach, and train staff during shifts.
• Make schedules and adjustments to hours. Assign breaks and lunches during shifts.
• Implement training of company or franchise policies and procedures, operational goals, and objectives.
• Assist guests with check-out, ensuring rooms are serviced, correctly accounted for, and ready for the next guest.
• Respond to guest complaints, inquiries, and requests; conduct research and resolve or negotiate solutions for guest satisfaction in a timely, friendly, and efficient manner.
• Address problems that may arise while on duty and communicate progress to management.
• Perform duties of department at the front desk, in maintenance, housekeeping, or restaurant.
• Communicate with other departments to coordinate events and activities at the property.
• Input and retrieve information from the computer including guest information, room rates, room selections, coding electronic keys, and invoicing.
• Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, and local area.
• Count cash drawers, determine inventory levels, maintain department equipment and supplies, and communicate concerns to management.
• Oversee cleanliness and organization of work area.
• Maintain a safe facility and use safety-first practices to remain accident-free.
• Other tasks as assigned.

Typical Physical Demands

• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional lifting of up to 50 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times.

Diversity Statement

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion, and physical or mental ability. We are committed to sustaining a professional working environment where all people feel respected.

Grow Far with Love's

As a family-based company, we are committed to our values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Job Function(s): Hospitality

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we have provided customers with highway hospitality and “Clean Places, Friendly Faces.” We are passionate about serving drivers with clean, modern facilities stocked with fuel, food, and supplies. We offer meals from popular restaurant chains, trucking supplies, showers, and everything needed to get back on the road quickly.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco, the light mechanical and trucking service specialists.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.

Since 1964, Love’s has been known for “Clean Places, Friendly Faces,” and we strive to find employees who will help us continue to uphold our standards. Join a team of great people who care. If you excel in hard work, integrity, and customer focus, there is no limit to what you can achieve on our team.