Communications Desk Operator

Relief / PRN / As Needed1st shift and 3rd shift need. First shift hours 8:00 am- 4:30 pm. Third shift hours 11:30 pm- 8:00 am.

PRIMARY FUNCTION:

Operate the main switchboard/reception area in Building 4 during business hours and after-duty hours.

Also included in this position is the expectation that the person in this job will:

Uphold and put into daily practice the values of Carol Woods.

Support the well-being and quality of life of every individual resident.

Function as a good steward of resident resources.

Contribute to Carol Woods approach to continual quality improvement.

Support the concepts of a learning organization.

RESPONSIBILITIES AND DUTIES:

Manage switchboard. Answer phones and dispatch calls for service.

Monitor emergency alert panels (SARA System), fire panel alarms, door alarms, etc.

Serve as central coordinator in event of a security alarm situation.

Greet visitors

Administrative duties

Communicate facility emergencies to designated Maintenance and Engineering personnel.

Prepare materials from the Electronic Medical records system for residents who are being transported to the Emergency Department as requested.

All other duties as assigned.

REQUIREMENTS:

Education:

High school graduate preferred; GED acceptable

Experience:

Experience with switchboard, general office work, and public relations

Physical Requirements:

Ability to sit for lengthy periods of time Capable of providing assistance to persons using walkers and wheelchairs

Able to quickly respond to emergencies requiring mobility and strength

Competencies:

Communication Problem Solving/Decision Making

Working Conditions:

Climate Controlled Environment.