Admissions Counselor

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

We are seeking an Admissions Counselor to provide excellent customer service and guidance to prospective students who have expressed interest in one of UNC Kenan‑Flagler Business School’s professional programs (including but not limited to:
Master of Accounting (MAC), Master of Business Administration (MBA), etc.). These interactions will include personal outreach, primarily via email, Zoom, phone, and online chat, to provide information on, and answer questions about, said programs and the admissions process. Ultimately, the Admissions Counselor will help increase the quantity, quality, and diversity of the program’s application pool.

The Admissions Counselor will possess excellent communication skills, a high level of organization, and the ability to present and promote UNC Kenan‑Flagler during on‑campus, off‑campus, and virtual recruitment events. The Admission Counselor may also help coordinate visits to classes, arrange for outreach between staff/students and prospective students, and provide regular reporting on outreach activities and the status of prospects and applicants.

The Admissions Counselor may also lead special projects for the Marketing and Prospect Management team or programs at large.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

• Strong communication skills, both written and verbal. Ability and willingness to interact with people over Zoom, email, or phone for a large part of the day.
• Strong organizational skills and the ability to simultaneously manage multiple relationships and conversations.
• A strong customer‑service orientation.
• Ability to work in a team environment and work independently.
• Strong counseling skills including listening, guiding and problem‑solving.
• Excellent professional judgment in handling demanding customers.
• Working knowledge of Microsoft Office.

• Knowledge of Slate, Hub Spot, Salesforce, or other CRM systems.
• Corporate sales or higher education admissions experience.
• Excellent presentation skills.

• Evening work occasionally
• Overtime occasionally
• Weekend work occasionally

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Additionally, this position is only open to United States citizens or lawful permanent residents.